Privacy policy

Last updated: 12 October 2025

Who we are

Solutions Family Law and Mediation (“we”, “us”, “our”) provides family mediation services across the UK via secure online video. For direct meetings as requested, we use professional meeting rooms in major UK cities.

Company name: Solutions Family Law and Mediation
Email: office@talkhaven.co.uk
Telephone:07364 121 373

We are the data controller for the personal data described in this policy.

The data we collect

• Identity & contact (name, email, phone, address)

• Case information (family circumstances, parenting/child arrangements, financial disclosure relevant to mediation, availability, goals)

• Documents (ID, financial statements, any files you provide)

• Usage & technical (IP address, device/browser, pages viewed, referral source, cookies, analytics events)

• Communications (emails, call notes, booking details)

• Payments (processed by our payment provider; we don’t store full card numbers)

How we get your data

• Directly from you (forms, email, phone, video sessions)

• From the other party (where appropriate and lawful)

• From referrers (e.g., solicitors) with your knowledge

• From analytics/advertising tools (see Cookies & tracking)

Why we use your data (lawful bases)

• Provide mediation services and MIAMs (contract / legitimate interests)

• Manage appointments, billing and records (contract / legitimate interests)

• Comply with legal/regulatory duties (legal obligation / vital interests)

• Improve our site and services (legitimate interests)

• Marketing of similar services where permitted (consent or legitimate interests; you can opt out anytime)

Special category data

Where discussions include health or other sensitive data, we process only what is necessary for mediation purposes, with appropriate safeguards.

Sharing your data

• Professional staff/associates involved in your matter

• Processors (hosting, email, video‑conferencing, booking, payment, document storage, analytics/ads) under contract

• Referrers/solicitors/courts where you ask us to or where required by law

• Regulators/authorities if necessary

We do not sell your data.

Retention

• Mediation files: typically 6 years from case closure

• Enquiries (no engagement): up to 12 months

• Marketing preferences: until you opt out

• Analytics cookies: per cookie lifetime

Your rights

Access, rectify, erase, restrict, object, and data portability. Where processing relies on consent, you may withdraw it at any time. To exercise rights, contact office@talkhaven.co.uk. You can complain to the ICO: ico.org.uk or 0303 123 1113.

Cookies & tracking

We use essential cookies and, with consent, analytics/advertising cookies.

You can change preferences anytime via Cookie Settings.

Children

Our services are for adults. Where children’s information is relevant to the mediation, we record only what is necessary.

Security

We use appropriate technical and organisational measures, including HTTPS, access controls and secure storage with reputable providers.

Third‑party links

Our site may link to other websites with their own privacy policies.

Changes to this policy

We’ll update this page if our practices change; significant updates will be highlighted.