Terms of Business

Our Service Guarantee

1. Our Office and Contact
The Mediation Office provides expert dispute resolution services in the UK. Our main office is located The Business Centre, Pierpoint Street Worcester WR1. We are based in Worcester and remain available for your needs. Please reach out to us via our contact page for any enquiries.

2. High-Quality Mediation
We facilitate family and civil mediation, covering separation, child arrangements, and financial splits, alongside civil issues like employment or neighbour disputes. Our role is to help you reach a voluntary agreement through calm, neutral dialogue. We provide a path to resolution but do not offer legal advice or court judgments.

3. Booking and Costs
For mediation and family law support services, The Mediation Office offers fixed fee arrangements. Following your initial consultation, we will provide a written offer for a fixed fee covering a defined level of service. Payment of this fee constitutes your formal acceptance of the offer, and work will commence thereafter. Please note that once work has started, fixed fees are strictly non-refundable.

Fixed Fees – Key Points

After your initial consultation, we will offer a fixed fee for a clearly defined level of service.
We will confirm this fixed-fee offer in writing.
When you pay the fixed fee, you accept the offer and we will begin work.
Once work has started, fixed fees are non-refundable.

4. Your Confidentiality
Your privacy is essential. Discussions held in mediation remain confidential. We will not disclose details to third parties without your consent, except in rare situations required by law, such as safeguarding concerns for children or adults, or the prevention of crime.

5. Leading Standards
Our practice is managed by certified professionals who adhere strictly to mediation ethics and codes of conduct. We ensure every process is neutral, impartial, and aligned with current legal standards to give you complete peace of mind.

7. Cancellations
We kindly request at least 10 days’ notice for any cancellation. Upon receipt of this notice, we will happily reschedule your appointment at no additional cost.
8. Complaints
Should you have any concerns, please reach out via our website contact form. We take all feedback seriously and aim to provide a formal written response within four weeks.
9. Training and Professional Standards
Our team consists exclusively of qualified lawyers and mediators who hold individual professional credentials and are registered with their respective governing bodies. Each member is thoroughly vetted, ensuring you receive assistance from a fully trained professional you can trust.
6. Legal Governance
These terms are governed by the laws of England and Wales. Any disputes relating to our services shall be subject to the exclusive jurisdiction of the English and Welsh courts.